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Privacy Policy

RidersShare Inc. Privacy Policy

Last Updated: 5/6/2024

 

At Riders Share Inc. ("Riders Share" or "We"), we take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and our information practices, meaning how and why we collect, use, disclose, sell, share, store, and retain your personal information. It also explains your rights in relation to your personal information and how to contact us in the event you have a complaint or request.

We collect, use, and are responsible for certain personal information about you. This Privacy Policy applies to information gathered in your use of the Riders Share website and related apps, as well as any information gathered from third-party sources, or information as may be required in the fulfillment of Riders Share services. 

Information We Collect About You

The information we may collect includes Personal information that fits into the following categories:  

  • the personal information you give to us
  •  information we automatically collect when you use our services 
  • information we may gather from third-party sources

Information You Provide to Us

  • User Account Data: In order to register an account with Riders Share, we may collect certain personal information including your name, email address, postal address, phone number, and any other information you choose to provide. In addition, you may be asked to provide certain sensitive personal information including your driver’s license, or certain biographical information to confirm your identity.
  • Vehicle Information: When renting a vehicle through these services you shall be required to provide listing details, vehicle identification number (VIN), and availability dates.
  • Payment Data: You may be asked to provide payment information in connection with your use of our Service. Any financial information you provide, such as your payment method (valid credit card number, type, expiration date or other financial information) is collected and stored by Stripe, our third-party payment processing company, and use and storage of that information is governed by Stripe's applicable terms of service and privacy policy.  
  • Communications: We shall collect information provided when you contact us for customer support, or to report an accident or issue with this service, or when you contact another user, or enter into an agreement with them through this platform.

Information Automatically Collected

  • Device and Usage Information We collect information about how you access our Service, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Service, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Service.
  • Location Information: In accordance with your device permissions, we may also collect information about the precise location of your device. You may stop the collection of precise location information at any time.
  • Transaction Data: When you make a reservation or book a rental through our Service, we collect information about the transaction, such as rental price, and date and location of the transaction.
  • Information Collected by Cookies or Similar Tracking Technologies: We use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that may be used in our Service or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.

Information Gathered from Third Party Sources

  • Background Check Services: To the extent permitted by applicable laws, we may obtain additional information about you from public records, background check providers, or other screening services and information about criminal convictions. We may use the information you provide to us to obtain such reports.
  • Third-Party Services: Additionally, we may collect data from credit reporting services, fraud detection information, mailing list providers, and other demographic information from publicly available sources. We may combine the information about you that we receive from third-party sources with other information we have about you.
  • Other Sources: if you create or log into your Riders Share account through a third-party platform, we will have access to certain information from that site, such as your registration and profile, which we shall use in accordance with the practices outlined in this Privacy Policy.


How and Why We Use Your Personal Information 

Under applicable data protection laws, we can only use your personal information if we have a proper reason for doing so, for example:

  • To comply with our legal and regulatory obligations
  • For the performance of our contract with you or to take steps at your request before entering into a contract
  • For our legitimate interests or those of a third party –or–
  • Where you have given consent


A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. Accordingly, we use your information for the following reasons:

  • To provide these Services to you
  • To provide customer support
  • To process transactions and send notices about your transactions
  • To facilitate your login to the Services via third-party providers
  • To personalize or customize your user experience
  • To enable you to communicate with other users
  • To send you technical notices, security alerts, and administrative messages
  • To market our services, and those of selected third parties, to which you have expressed an interest
  •  To identify and repair errors that impair existing intended functionality
  •  To comply with our legal and regulatory obligations
  •  To the extent you have given consent to the use.
  • To the extent necessary to satisfy the legitimate interest of a third party.



Who We Share Your Personal Information With

We may share your personal information with:

  • Other Riders Share users, for the purposes of sharing vehicle information, or facilitating a transaction. We provide your information to other users as necessary to facilitate transactions between users. 
  • Our affiliates, and the service providers who assist us in providing our services to you, such as payment service providers
  •  Third parties approved by you, including social media sites you choose to link your account to 
  • To credit reporting agencies or identity verification services
  • To our professional advisors, which may include lawyers, bankers, auditors, and insurers
  • With law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations

We only allow our service providers to handle your personal information if we are satisfied, that they take appropriate measures to protect your personal information. 

Personal Information We Sell or Share 

We do not sell or share your personal information and will not do so in the future without providing you with notice and an opportunity to opt out of such sale or sharing. Information is only shared with trusted service providers such as payment processors.

Cross-Border Transfer

Riders Share is headquartered in the United States, although we work with service providers in other jurisdictions. Accordingly, your personal information may be used, stored, and processed in any country where we have facilities or in which we engage service providers. These locations may be outside of your state, province, or country of residence, may have different and/or less protective data protection rules than those of your home jurisdiction, and may be subject to regulations and laws in that jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it. 

We ask that you not send us, and you do not disclose, any sensitive information (e.g., Social Security numbers, social insurance numbers, passports, information related to racial or ethnic origin, or health) on or through the Services or otherwise to us unless specifically requested.

If you are located in the European Economic Area, any information you provide us in the course of using these services shall be considered a "personal activity" under the GDPR, these services are not offered for commercial purposes unless by specific separate written agreement. Use of Riders Share services is not considered to be offered for professional or commercial activities as defined by the GDPR.


Security

We employ technical, physical, and organizational safeguards designed to protect information against unauthorized access while it is under our control. However, no method of transmitting or storing information can be 100% secure and we cannot guarantee the security of your personal information. 

Communication preferences 

Through your Riders Share account you may manage settings whereby we may contact you regarding your bookings, listings, as well as promotions, and announcements 


Opting out of marketing communications

Marketing-related emails to which you have expressed an interest shall contain unsubscribe instructions at the bottom of the email. You will still receive service-related emails..

Correct and Update

You may review, correct, or update any information that you have provided by accessing the corresponding account or profile settings. You may also contact us directly if you need assistance correcting your information, or to request a copy of your personal information under any information access rights that you may have pursuant to applicable laws by contacting support@Riders-Share.com.


Account Closure 

You may close your Riders Share account and request deletion of your information by contacting us at support@Riders-Share.com.

Please be aware that we will not be able to delete data to the extent it is still required to fulfill a legitimate interest such as concluding a transaction through these services, for fraud prevention purposes, or to enforce our Terms of Service. 

Location data

When using the Riders Share mobile app you may configure your settings to disallow location sharing, certain functionalities may be inhibited as a result. 

Information Sharing Choices

Please be aware that privacy or security settings choices you may make may limit our ability to provide you with certain features and functionalities of these services. In some cases, we may not be able to comply with your Privacy requests where a legitimate interest, such as compliance with applicable law may prevent us from doing so. 

Third-party Platforms and Social Media

If you choose to access or use Riders Share through a third-party platform or social media network, by using that third party’s authentication service to log into your account on the Services, you may be able to control your settings through the third-party platform or social media network.

 

Data Retention

We will keep your personal information while you have an account with us or while we are providing services to you. Thereafter, we will keep your personal information for as long as is necessary:

  • To respond to any questions, complaints, or claims made by you or on your behalf
  • To show that we treated you fairly –or–
  • To keep records required by law

We will not retain your personal information for longer than necessary for the purposes set out in this policy to fulfill any legitimate interest for which it is provided.

Your California Privacy Rights:

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information.

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Service who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@riders-share.com.


Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last updated or revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Service and this Privacy Policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

support@riders-share.com

500 E 4th St #453

Austin, TX 78701