I can't make my pick up day and time. What happens?

Please let the owner know, and then you can either request to re-schedule, or cancel the reservation. Please review our cancellation policy. It causes major inconveniences to owners so please be mindful.

Owners can select from 3 policies:

• Flexible Cancellation Policy (Recommended)
  Fee is free before 24 hours of trip start
  Fee is 25% after 24 hours of trip start
• Moderate Cancellation Policy
  50% Fee if canceled within 7 days
  No fee if canceled >7 days in advance
• Strict Cancellation Policy (Not Recommended)
  No refunds if canceled within 30 days
  25% fee if canceled before 30 days
  24 hour window post-payment to cancel for free, up to 7 days before trip start