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How can we help?


When do I report a missing bike?


You must email Riders Share immediately if the renter is 15 minutes late to return the motorcycle. If neither Riders Share nor the owner can contact the renter after an hour of the rental termination time, the owner must report to the police. Please read our Terms of Service.

WE STRONGLY RECOMMEND WHEEL LOCKS.Please train renters to always lock the steering wheel and be careful with the bike. Additionally, we strongly recommend providing them with wheel locks. Theft occurs rarely (less than 0.1% of trips) but when it does, it is a painful process and it's best for everyone involved to try and prevent it.